This program is not available for credit.
CAM 5 is the fifth course in IIAT's Certified Account Manager designation program. This is the only one of the five CAM videos exclusively available through video and does not require the passing of an exam. CAM 5 consists of four videos; those looking to receive the CAM designation must register for and complete each of the four videos.
CAM 5- Managing Perceptions and the Customer Experience
How do a majority of consumers perceive the insurance industry? What is the reason for this perception? This course dives into the stereotypes, why they exist and how an agency separate itself by providing a stellar customer experience.
This video is one of the four videos that make up IIAT’s CAM 5 course.
Note - 3 other videos are included in the CAM 5 program. You must register for each of the four videos to complete CAM 5 and receive the CAM designation. See the catalog to sign up:
CAM 5- Effective Training of New Employees
CAM 5- Business Body Language
CAM 5- Relational Intelligence & Conflict Resolution
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